Refund Policy

1. Overview

At REDX Travel, we want you to be satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds may be issued for eSIM products purchased through our platform.

2. Non-Refundable Products

The following are not eligible for a refund:

• eSIM profiles that have been installed or activated on a device.
• eSIM profiles where any data has been consumed.
• Processing fees charged per transaction to cover payment gateway costs.

3. Eligible for Refund

You may be eligible for a refund if all of the following conditions are met:

• The eSIM has not been installed or activated on any device.
• Your refund request is submitted within 48 hours of purchase.
• You provide your order number and account email address.

Refund requests are assessed on a case-by-case basis. We reserve the right to decline a refund if the above conditions are not met.

4. How to Request a Refund

To request a refund, please contact our support team using one of the following methods:

• Email: support@redxtravel.my
• Contact Form: Visit our Contact page and select "Refund Request" as the topic.
• WhatsApp: +60 11-2800 5210

Please include your order number and the email address associated with your account in your request.

5. Refund Processing

Once your refund request is approved:

• Refunds are processed to the original payment method used at checkout.
• Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
• You will receive an email confirmation once the refund has been processed.

6. Exceptions

In exceptional circumstances — such as a confirmed technical fault on our end that prevents eSIM activation — we may issue a full refund or replacement at our discretion, regardless of the conditions above.

7. Contact Us

If you have any questions about this Refund Policy, please refer to our Terms of Service or contact us at support@redxtravel.my.